Frequently Asked Questions

1. Delivery times

Most orders arrive within 4-7 business days. 7-10 Business days for WA country, far North QLD and most of NT outside the Alice Springs and Darwin. Big & Bulky Goods – 7-14 Business Days, on a date agreed by you and Medgear Care. Please also allow 1-2 days for dispatch.

2. Are your prices in Australian Dollars (AUD)?

Yes, all pricing is in Australian Dollars.

3. Do you match prices if I see an item on sale elsewhere?

No, but we do our best to ensure we have competitive prices.

4. How do I know it is safe to shop with you?

We value your privacy and work hard to ensure that your details are secure and will not be released to any other party. To learn more about how we keep your details safe, please see our privacy policy.

5. Do you keep my credit card details?

No, we do not store your credit card details.

6. Will my information be sold to third parties?

Your information will NOT be sold or passed on to third parties.