Delivery Agents are used by Medgear Care to deliver your goods. You consent to your personal information, including your delivery address, being shared with the Delivery Agent in order for your Goods to be delivered.

Delivery Areas - Delivery of Big and Bulky Goods may be restricted to metropolitan areas in Adelaide, Brisbane, Melbourne, Perth, and Sydney.

 

Delivery Time Frames - Medgear Care aims to meet the delivery deadlines listed below.

a. All Standard Fee and Special Delivery Fee Goods (with the exception of Big and Bulky Goods):

(i) Australia wide (including capital cities and suburbs, and most regional areas: 4-7 Business Days; and

(ii) Regional Western Australia, Queensland and Northern Territory: 7-10 Business Days;

b. Big & Bulky Goods – 7-14 Business Days, on a date agreed by you and Medgear Care.

Orders that are split cannot be guaranteed to be delivered on the same day.

Medgear Care may not always be able to meet the delivery deadlines you request, and you acknowledge and agree that, notwithstanding anything else in this clause:

(a) Medgear Care cannot ensure that delivery will take place within the specified time frames;

 (b) due to unforeseen circumstances, delivery time frames may change from time to time; and 

(c) Medgear Care is not responsible for any loss, damage, cost, expense, or injury suffered by you or any third party as a result of a change in delivery times or a delivery delay.

Orders may experience delivery delays during major sales events. If there will be a significant delivery delay, Medgear Care will contact you.

General terms for delivery - The Goods will be delivered to the Delivery Address you specify during the Order process. If you require multiple delivery destinations, you must submit a separate Order for Goods. 

If you are unable to accept delivery yourself, you may appoint a representative to do so on your behalf. You agree that we may rely on the representative's instructions as if they were your own, and that the representative must be at least 16 years old and capable of receiving delivery on your behalf.

The Delivery Agent may require you or your designated representative to provide proof of identity, such as photo identification or proof of age, at the time of delivery (for example, for deliveries involving Goods such as knives). If the person receiving the Goods is unable or unwilling to provide satisfactory proof of identity or age, Medgear Care may refuse to deliver the Goods. If delivery is not possible due to insufficient identification, you will be given a calling card to collect the Goods from a local Australia Post office. You are responsible for following the instructions on the calling card.

To confirm that the delivery was made, you or your designated representative may be asked to sign a delivery manifest. Refusing to sign the delivery document will be interpreted as a refusal to accept the delivery. You may be required to pay any associated fees for redelivery if it is required due to refusal to accept delivery.

If no one is available to accept delivery at the Delivery Address, or if access to the Delivery Address is restricted, or if delivery is unsafe or impractical, a calling card will be left for you to pick up the Goods from a local Australia Post office or Nominated address as mentioned on the card. You are responsible for following the instructions on the calling card.

If you do not collect your Goods (except Big and Bulky Goods) from the Australia Post office or nominated address within 10 days of a failed delivery and the Goods must be redelivered, you may be required to pay any redelivery fees.

You agree to provide us with as much information as possible about specific features of the Delivery Address in order for delivery to be possible, including, but not limited to:

(a) Restricted access or parking for our truck;

(b) Restricted or limited access to the premises; or

(c) If you have narrow doors, spiral staircase or tight corners.

If redelivery is required due to access issues or delivery limitations, you may be required to pay any associated redelivery fees.

You must inspect and test your Goods upon delivery, and ensure that the Goods delivered match your Order. If the Goods appear to have been damaged during transit, please contact us as soon as possible. You may return the Goods to us if they are not as ordered, as long as you follow the Returns Policy.

Any returns will attract a redelivery fee. Unless additional courier signature fees have been arranged prior to order, the customer agrees to have their order marked as ATL (authority to leave).

Orders cannot be picked up at a Medgear Care location.

Your Order does not qualify for insurance or expedited delivery.

Big and Bulky Delivery Terms - You acknowledge that you will be available to accept delivery of Big and Bulky Goods at this address on the delivery date agreed upon between you and Medgear Care's Delivery Agent. If you are unavailable and redelivery is required, you will be left a calling card with instructions on how to schedule redelivery. You agree to pay any associated fees for redelivery as required by the Delivery Agent if redelivery is required because you were not available at the agreed time.

Some large and bulky items may need to be assembled. As part of the delivery service, delivery representatives are not required to unpack, assemble, or construct items. The cost of putting the Good together is your responsibility.

Some of the goods you buy on the website are delivered directly from our suppliers. These Goods are identified as such on the Website, and different terms and conditions, as set forth in this clause and/or on the, will apply to their delivery. Before purchasing these Goods, you must carefully read these additional terms and conditions, as well as any additional information provided to you on the product page for the Goods on the Website. These Terms and Conditions will continue to apply to your purchase for the avoidance of doubt. If there is a conflict between these Terms and Conditions and the Supplier Direct Terms, the Supplier Direct Terms will take precedence.

Supplier Direct Goods are delivered separately from any other Goods in an Order and are subject to a separate Delivery Fee as specified on the Website.

You acknowledge and agree that certain Goods may be subject to restrictions in the jurisdiction of the Delivery Address, such as those that cannot be delivered to minors (for example, alcohol and tobacco) (Restricted Goods). You must ensure that the Goods can be lawfully imported into the destination country.

You agree that in ordering Goods that are or contain Restricted Goods, that:

(a) you are aged 18 years or over;

(b) you acknowledge that it is unlawful to sell or supply Restricted Goods to, or obtain Restricted Goods on behalf of, a person under the age of 18; and

(c) you represent and warrant that you are not obtaining the Restricted Goods on behalf of a person under the age of 18.

No cancellations or changes to Orders will be accepted unless otherwise specified in these Terms and Conditions, and the Goods will be delivered to the stated Delivery Address in accordance with these Terms and Conditions. As a result, before submitting your Order to us, please double-check its accuracy. However, you will be able to return the Goods in accordance with the Returns Policy.

Delivery Fees - The Delivery Fee payable by you in relation to an Order may be increased if:

a. Your Order has been split into multiple deliveries as a result of:

(i) the quantity or size of the Goods in your Order is such that Medgear Care will need to package them individually; or

(ii) a Standard and Special Delivery Fee being applied to your Order; or

b. your Order will incur additional charges if it is not delivered in a timely manner.

If the Delivery Fee for your Order changes, we will notify you, and you may cancel your Order if you do not wish to continue. We will refund any money paid to us in connection with your Order, and we will use reasonable efforts to process a refund within five (5) Business Days. 

The time it takes your financial institution to process your refund will determine when you receive it. Medgear Care is not responsible for any losses you or a third party may incur as a result of a refund processing delay.